18 be Frequently Asked Questions — FAQ

No. Under 18 be's policy, each person is allowed only one account. If multiple accounts are created, they will be suspended and any deposited funds may be forfeited. Please stick to a single account.

Verifying your email after registration improves account security and makes password recovery easier. However, for initial login and gameplay, mobile OTP verification alone is sufficient. Full KYC verification will be required for withdrawals.

Login page and click the "Forgot Password?" link. Enter your registered email or mobile number — a reset link or OTP will be sent to you. Set your new password and log in.

Your name generally cannot be changed after registration, as it is linked to your KYC verification. To change your mobile number, contact the support team and complete an identity verification. support@18be.wsto send us an email.

KYC (Know Your Customer) verification secures your account and helps prevent fraud. It is required for withdrawals. Simply upload a photo of your National ID or passport along with a selfie to complete verification. Approval is typically granted within 24 hours.

Yes, you can close your account if you wish. support@18be.wsto submit your request. Before closing, make sure your balance is at zero and there are no active bonuses. A self-exclusion option is also available as part of our responsible gaming tools.

18 be currently has bKash, Nagad, Rocket and direct bank transfer. All methods are fast and secure. Deposits are generally credited to your account within seconds.

Minimum deposit amount at 18 be ৳500. New users receive a welcome bonus on their first deposit, so depositing a larger amount the first time means a bigger bonus benefit.

For KYC-verified accounts, withdrawals are typically processed 15 minutes to 2 hours to complete. Bank transfers may take 1–2 business days. Requests submitted after midnight will be processed the following morning.

Minimum Withdrawal Amount ৳500 and the daily maximum withdrawal limit varies by VIP tier. For standard accounts, the daily maximum is ৳50,000 can be withdrawn. This limit increases at higher VIP tiers.

Please wait 5–10 minutes first. If it still hasn't arrived, gather the transaction ID and a screenshot, then contact support@18be.wsor reach us via live chat. Our team will get it sorted quickly.

Yes, withdrawals can be declined in certain situations — such as incomplete KYC verification, unmet bonus wagering requirements, or suspected policy violations. You'll be notified of the reason by email, and you can resubmit your request once the required information is provided.

18 be does not charge any fees for deposits or withdrawals. However, your mobile banking provider (bKash/Nagad) may apply their own transaction charges. Bank transfer fees set by your bank may also apply.

A welcome bonus is automatically credited when you make your first deposit on a new account. Full details on the bonus amount and terms are available on the promotions page. If you have a promo code, enter it at registration to make sure the bonus is applied.

A wagering requirement is the amount you must wager before you can withdraw bonus funds. For example, a 30x requirement on a ৳1,000 bonus means you need to place a total of ৳30,000 in bets. You can track your progress in the bonus tracker on your dashboard.

Most bonuses can be used on slots, Live Casino, and betting games. However, some bonuses apply only to specific game categories. Read the terms and conditions for each bonus carefully — they specify which games count toward wagering and by how much.

A cashback bonus returns a portion of your losses over a set period. For example, a 10% weekly cashback means 10% of your total losses for the week will be credited to your account the following Monday. Cashback offers typically come with lower wagering requirements.

Loyalty points are added automatically with every bet you place. As you accumulate points and move up VIP tiers, you earn points at a higher rate. Collected points can be converted directly into bonus funds or used to claim special rewards.

Yes, most bonuses have an expiry period — typically 7 to 30 days. Any unused bonus will be cancelled once it expires. Start wagering soon after receiving a bonus and check the expiry date regularly on your dashboard.

18 be features Slots, Live Casino, Cricket Betting, Football Betting, Lottery, Virtual Sports and much more. New games are added every week. To see the latest game lineup, New Games Page visit here.

Minimum bet amounts at the Live Casino vary by table. At standard tables, the minimum starts from ৳100 onwards. Bet limits are higher at VIP tables. The minimum and maximum limits for each game are clearly displayed within the game interface.

At 18 be IPL, BPL, World Cup, T20 Internationals, ODI Series including all major cricket tournaments worldwide. For football, coverage includes the Premier League, La Liga, Bundesliga, and many more. Live in-play betting with real-time odds is available for ongoing matches.

No, a disconnection does not cancel your bet. Your session is saved on the game server, so when you reconnect, the game will resume exactly where it left off. For live betting, bets will be settled based on the match result.

All slot games at 18 be are verified by third-party auditors. The RTP (Return to Player) for each game is available within the game interface and typically falls between 94%–97%. All round outcomes are determined by a Random Number Generator (RNG).

Our Betting Tips Expert tips, match analysis, and strategic guides are published regularly in this section. Also, Case Study page to read experiences shared by successful bettors.

Yes. At 18 be, all personal and financial information is protected with SSL encryption. We never sell your data to third parties. To read our full privacy policy, Privacy Policy page See.

Yes, SMS-based 2FA can be enabled on your 18 be account. Go to the Settings page, navigate to the "Security" section, and activate 2FA. Once enabled, an OTP will be sent to your mobile on every login, significantly improving your account security.

If you suspect someone else has accessed your account, change your password immediately and support@18be.wsLet us know immediately. Our security team will lock the account, investigate, and keep your funds safe.

Yes. All games on 18 be are regularly tested by independent third-party auditors. RNG certification ensures that every game outcome is completely random and unbiased. We are committed to fair gaming and full transparency.

If you suspect your account has been hacked, contact us immediately. If the investigation confirms that unauthorized access occurred through no fault of your own, you may be eligible for compensation. Always use a strong password and enable 2FA to protect your account.

The 18 be app is available directly from our App Page for download. The app is available for both Android and iOS. If it's not available on the Google Play Store, you can download the APK file directly.

On Android, you'll need to allow installation from "Unknown Sources". Go to Settings → Security → Install Unknown Apps and grant permission to your browser or file manager. Then tap the APK file to install. For a detailed guide, App page you will receive.

Yes, you can log in to both the app and the website using the same account. Your balance, bonuses, and game history stay synchronized across all platforms, so you get a consistent experience on any device.

You'll be notified automatically whenever a new update is available when you open the app. To download the update, you can do so from within the app or from the App Page Download and install the latest version from there. Using the most recent version ensures the best performance and security.

Start by checking your internet connection. Clear your browser cache and cookies, then refresh the page. If you're on the app, close it and relaunch. If the issue persists, try a different browser or network and contact support.