18 be's Privacy Policy

1 Introduction

18 be is a trusted online gaming platform in Bangladesh. We believe protecting each user's privacy is both our ethical and legal responsibility. This Privacy Policy explains what data we collect, how we use it, and the steps we take to keep your information safe.

By using the 18 be website or app, you are considered to have agreed to this Privacy Policy. If you do not accept this policy, please discontinue use of the platform and reach out to our support team.

We've written this policy in plain, clear language so every user can understand it easily. If you have any questions, our support team is always ready to help.

2 What Information We Collect

2.1 Information Provided at Registration

When you create an account, we collect the following information:

• Full Name & Date of Birth
• Mobile number & email address
• Residential address
• Preferred Payment Method
• National ID or passport details for KYC verification

2.2 Automatically Collected Information

Certain technical information is collected automatically while you use the platform:

2.3 Payment Information

Payment information is collected during deposits and withdrawals. We never store your full bank account number or mobile banking PIN. Payment details are used solely for transaction verification.

3 How We Use It

18 be uses the information collected for the following purposes:

4 Data Sharing Policy

18 be never sells your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, or Rocket.
• Game Providers: Minimal necessary data may be shared to run third-party game software.
• Law enforcement agencies: We may be required to disclose information in response to a court order or lawful request from a government authority.
• Security Partners: Contracted cybersecurity specialists may access limited data to ensure platform security.

5 Cookies & Tracking

18 be uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

5.1 Cookies We Use

• Essential Cookies: To maintain your login session and ensure security.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: To understand which pages are visited most — all data is anonymous.

5.2 How to Disable Cookies

You can disable or delete cookies through your browser settings. Note that blocking essential cookies may cause some features of the platform to stop working properly.

6 Data Retention Period

Your data is retained for as long as your account remains active. Even after closure, certain information may be kept for the following reasons:

• To meet legal and regulatory obligations (typically up to 5 years).
• Until any ongoing dispute or investigation is resolved.
• As a fraud prevention record.

Outside of the reasons listed above, you may request permanent deletion of your personal data within 30 days of account closure.

7 Your Rights

As a 18 be user, you have the following rights:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You can submit a request to correct any inaccurate information.
• Right to Deletion: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we restrict the processing of your data in certain cases.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise these rights support@18be.wsEmail us or reach our support team via live chat.

8 Children's Privacy

18 be strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors. If a minor has accidentally created an account, please notify us and we will immediately close the account and delete all associated data.

9 Security Measures

To keep your data secure, 18 be has implemented the following technical and organizational measures:

• TLS 1.3 encryption across all data transmissions.
• Data is stored on servers using AES-256-bit encryption.
• 24/7 server monitoring and intrusion detection systems.
• Regular security audits and penetration testing.
• Two-factor authentication is available for your account.
• Strict data access policies for staff — only authorized personnel can view your information.

10 Policy Updates

18 be may update this Privacy Policy from time to time. For significant changes:

• A clear notice will be posted on the website.
• Messages may be sent to your registered email or mobile number.
• The "Last Updated" date at the top of the page will reflect the change.

Continued use of the platform after changes are made will be considered acceptance of the updated policy.

11 Contact

For any questions or concerns regarding this Privacy Policy, please contact us:

• Email: support@18be.ws
• Live Chat: Log in to the platform and start a chat directly.
• Support Hours: 24 hours a day, 7 days a week.

We typically respond within 24 hours. For urgent matters, please use live chat.